toysonlinehk

[Mo]

I reckon the email they sent me was a lie!! I don't believe they have sent anything hence no tracking number, I ordered mid December.  Yeah K_ they are ASSHOLES!!!! 

Anyway I will go through a pay pal claim as I can't be ARSED anymore with these swindlers! They will get their comeuppance one day.

[xyzzy32]

Unless they know your phone number, they say there can be a 21-30 day custom delay... of course, you can choose not to believe that, but you should at least consider it as a possibility.
my guess would be that you should receive the items by next week. If not, I'm completely with you.

[Mo]

I thought the custom delay is only applicable to France & Italy as stated in his shipping info section. I did not know that it applied to other countries as well  . They need to correct the section), if I had knowledge of this then I would never have ordered.

I now know how frustrating it is to deal with them as K_Chan42 has experienced - they just don't  email you back.

K_Chan42, how is your case developing?

[k_chan42]

he's answering my messages at least. I emailed him asking about any progress and whether he can order my games before he checks the airwaybills and finds out whether I didn't receive the goods. He's still frustrating to deal with, mainly with not being able to order all my games before he can find out from the airwaybills whether I am a cheater or not. He said it would take 3-4 weeks for him to check. It's almost 3 weeks already. So that's the only thing that's in the way for me. He needs to check because he doesn't know anything about my order and it's already 15 months since my order. At least he is working on it. After 4 weeks, I will be very serious with him, because by then he's abusing his privileges as a seller. Obviously I am not cheating on him. He had all the time to check and I needed to get my games pronto.

What I am mad about is that I have waited this long, and he suspects that I am a cheater because anyone in my type of situation would have made a PayPal complaint to get money back and wouldn't email 15 months later about receiving nothing. I said that's stupid. NO MATTER HOW RIDICULOUS IT SOUNDS, THAT'S WHAT HAPPENED AND I AM NOT GOING TO LIE THAT I RECEIVED THE GAMES WHEN I DIDN'T RECEIVE THEM. I LOST TOO MUCH MONEY FROM THIS TRANSACTION ($229.96 + $24 to ship wrong games back to him). I am obviously not a cheater and he should know better. Rather, he should have suspected his previous staff members. What assholes!

[k_chan42]

By the way, Mo, how much did you pay for your items? I am just curious. As for the custom delay, that's just bullshit. I got my Famicom Disk System from Japan in just 3 days.

[Har the cat]

thats really f%cked up guys!

[k_chan42]

toysonlinehk is a COMPLETE disgrace to all power sellers to the point where it's beyond embarrassment and utter shame. After everyone has been through what I've been through, all would say the same thing.

[satoshi_matrix]

I dunno. I've bought from him several times and my most recent buy was Metroid in late December which arrived in the middle of Jan. 2-3 weeks isn't really that bad consdeiring the price is only $5. Granted, I can't get the game to work, but that's because I think my FDS is fucked up, I dont know a lot about repair work. He's offered to replace it but I dont think its a problem with the disk itself.

[Mo]

By the way, Mo, how much did you pay for your items? I am just curious. As for the custom delay, that's just bullshit. I got my Famicom Disk System from Japan in just 3 days.

I paid $70.00 including shipping.  Regarding the custom delay I did think that was a load of BOLLOCKS! I cant believe he thinks you are scamming him, your $250.00 is a lot of money at stake, I truly hope you get your games soon. What games did you order?

[k_chan42]

All of the following new & sealed:

The Legend of Zelda 2
Shin Onigashima
Famicom Tantei Kurabu Part II
SD Gundam World: Scramble Wars
Super Mario Bros 2

I too hope I get my games very soon. I am just waiting for him to check. I can understand why he needs to check, but he shouldn't use this as an excuse to delay this any further. This is absolutely unacceptable. I will message him again one week from now. Mo, you got a good deal by the way. I wouldn't worry too much. I think you will get your items soon. I will too once he finishes checking (at least I hope).

[antwon]

Its crazy how he has a ton of complete famicom disk games, I wonder where he gets them all.
It sucks thoe that he's really one of the only sellers who sell them and a lot of people have trouble receiving there goods.

[k_chan42]

from Japan probably

[toysonlinehk]

This is to MO
I only find that you got record of buying
AKUMAJOU DRACULA FAMICOM DISK SYSTEM @ MINT BOXED @ (auction# 230207436450 - 160872480013) received on 15 JAN
METROID FAMICOM DISK SYSTEM BOXED MINT W/ MANUAL (auction# 230206095501 - 160872380013) Received on 15 Jan
MOERO TWINBEE FAMICOM DISK SYSTEM MIB BOXED W/ MANUAL 230208131690 (#161775223013)
And a famicom disk system from us , when you say you want to buy a super famicom street fighter turbo , I even give you free of charge . I am surprised when I see those posting here was from you .
When did you buy 5 items from me and what is the 5 items . your first purchase & payment was on 31 Dec 2007 , how can you getting problem with us before that .
I am so sad about your posting you had make such story here , but on the other hand you keep buying from me and say thank you for the free street fighter turbo .
Please tell me the ebay item number of the following purchase , i don't find you had buy the following items
Zelda 1 (CIB DISK)
Zelda 2 (CIB DISK)
SMB2 (CIB DISK)
Dragon Quest IV (CIB)
Super Mario World 2 (CIB)
Street Fighter 2 Turbo (CIB)

This is to waterclocker ,
After you had email us your problem , we had shipped out a replament disk  + a insert card for you and we didn't ask you to pay anything or ship back anything , just email us a photo of what you had received .

This is to satoshi_matrix

When you told me about the error metroid , I had just ask you to check your disk system , since all my game had been tested before ship , if after you check , it still got problem , please let me know I will send a replacement , but after that you had no responds to me at all . the message was send on ebay on 18 Jan , and a reminder had send to you on 25 Jan .


this is to K_CHAN42

I had find a note from the last staff about you . you should post the complete story for what you had did and why you don't got any answer or reship . when he was try to help you to solve your problem . suddenly in one day you had send over 30 message Thu ebay with foul and you had did that for a week . maybe you are in bad mood that day . as you are a Chinese yourself , you should know you shouldn't foul with someone 's mother and family . that why all your message had been deleted and never open and reply again .  you should have better behave .

well , I am waiting for the needed document about your case . will let you know when I finsihed check .


for the others I don't find any sale record , I don't know why we will got bad commnet  .

we are just normal guys , we will made mistake like all others , but when we find that is a problem we will try to solve it . we didn'r just leave it . what I can say . there is some other ebay seller are trying to bad label other sellers . when someone is bad , don't mean that they are good . we are doing different kind of games . we keeping find the best and rare title for the buyers . as people can see we have even more title and stock then Japanese seller .
when people talking about shipping cost , why don't you compare with other Hong Kong seller , the shipping cost I charge was the cheapest . When compare to most of the usa game seller , I am charge the same shipping cost . it is 7-10 for the first game including shipping and handling & registered fees and each addiotnal is 3-5 dollars . did you see all of my games are protected by platsic wraps or plastic box ? and all my games are without price stickers on it ?
we had do alot of cleaning works . when buyer buying a brand new super famciom and famicom games or a costly games we had packed it in a plastic box to ship . that cost one dollar for the case , we didn't charge the buyer .
we agreed we do ship slow sometimes . we are sorry for that , we are not in downtown . so we cannot post every day , we only do shipping 3 days in a week . also we need to test and clean all the games before we ship , you can see out games are cleaner then Japanese seller .
and we got keep over 30000 games in stock in our 4000 sf warehouse , it take time for us to find the games . sorry , everyday we can listing around 3-400 only . since all game need to test before listing . .

[Mo]

To Mr Toysonline, it seems you have got me confused with another order. I did not order those items.  If you originally explained yourself by email due to the delay then I would not have emailed you.  If you think that I am being obstructive or malicious then you are mistaken. Some of us here have had problems with your service hence discussing issues on this forum lets some of our frustrations out because we can relate to each others experiences. I could of already left you NEGATIVE FEEDBACK if I wanted to be horrible but evidently I have not done that!!!

I think it is very noble of you that you have at least mad the effort on coming to this forum and explaining the various discrepancies that we have had with you and justifying yourself. This is all that I will state on this matter on the aforementioned.

[k_chan42]

To toysonlinehk,

I know I had used foul language in February and March, because I was getting very, very angry that it was taking too long (it was already 4 to 5 months since my order) but then I apologized already and I didn't foul-mouth to your staff member again. There was delay after delay. The rest of the messages I wrote had no foul-mouth. The messages from July and onward had no foul-mouth and I still got no message back and MOST IMPORTANTLY MY PROBLEM WASN'T SOLVED as promised.

If you want me to post the whole story, I would, since I already recapped back in October of last year. Here's exactly what happened. You only know part of it. I am the one experiencing this tragedy and I know every detail of what happened.

Back in late October 2006, you staff told me to give some time to solve problem. I did.

Back in November, I was told they had everything for me two weeks ago, but post office lost shipment. He said he would send what was in stock first (which I received) and then send missing items (the games I am still waiting for up until today) 10 days later. There was a delay already.

Back in November, your staff sent me Tantei when I wanted Tantei II. I spent an extra $24 US to ship Tantei back to your staff.

Back in December your staff said they would make sure that I get the games before the 24th when I go on my trip after I shipped Tantei back to them. Games never came. The tracking number showed no record of the item. There was something very wrong. Your staff reassured me that they were serious in their business. Ok, great. When I was back from my trip in January they said they were working hard to track where my order was and that my negative feedback meant nothing and they wanted it removed because it wasn't fair to them. Well, I said I wouldn't remove it until I get the games. There was no reason that I should remove the negative feedback if I didn't receive anything. They never found my order.

They were upset that I didn't message them through Ebay, so I messaged them through Ebay.

they said they even ordered games from Japan back in January. They didn't order them.

In February, they said problem would be solved soon enough. The problem is still not solved.

And then they told me to stop email, because they would let me know when shipment return. they never messaged me.

They said they didn't answer me because I was being impolite, so I apologized.

In April, after much talk about compensation and waiting for 6 months, they said the shipment was lost and asked me what I wanted to do. Ok, that's just great. The shipment "they worked so hard on" was never found. They had to wait 4 months to tell me and after I emailed them a million times. I agreed to get the original order again. But he said the same thing back in January. Why didn't he order those games back then instead?

In April, he said I would have to wait just a bit longer to get my original order. I am still waiting after more than a year.

He said games would be delivered in early June and that he would let me know about it. He never did and the newer staff member even mistakenly sold the Zelda 2 as an excuse for the delay. This was after I emailed explaining about what games I ordered over and over. That's just great.

I tried my best not to email, but in early June I started to ask again about my order since he said delivery date would be early June. I still trusted him. After emailing several times, I got a response saying he was not in Hong Kong and didn't know what I was talking about. After 2 weeks straight of emailing to tell what games I ordered, he said all my games would arrive next week. The staff sold Zelda 2 even when I mentioned over and over that I ordered Zelda 2 in my order. How's that for an excuse? Just horrible.

In late June, he said he would let me know when game is here. He never let me know. Why didn't I hear from him again? Why?
He wouldn't tell me why a delay until I messaged a few times and told me he had to order Zelda 2 again because his staff sold it by accident. That's just horrible. I waited 9 months.

In July he said he wouldn't answer my messages anymore just because he was too bored to reply. That's the worst. I reassured myself that that's okay since the games would probably come to me soon. Problem would be solved eventually.

So up until you answered to my message in January, I got no message back from them about anything. I emailed from August to November. Most of the messages were only 3 words: "Please ship games" That's it, no foul language in the messages. So why wasn't my games shipped after promising several times that they would be ordered and shipped? There's no excuse for any of this.

I know I did send a lot of foul messages back in March, but after he messaged back saying he didn't answer because my foul message, I apologized right away because I wanted him to continue with the communication until games were here. But he still had a very strong tendency of not answering, which was very, very frustrating. I was pretty much in a bad mood when I know I wouldn't receive games anytime soon, and I was right. I just don't know what was the problem with my shipments.

I know I should behave better. My behavior was very good at first, but after months of waiting, I was shocked to hear that I still had to wait. So I chose the foul language route, hoping that would imply that it was taking far too long and problem should be solved soon. You tell me which is worse: the foul language or waiting over a year for an order? Bottom line: I still don't deserve waiting over 15 months for my order when I paid RIGHT AWAY for them.