toysonlinehk

[Paul-FC]

i got my katekita mario from him with no problem 

[Mo]

Nice one! 

[k_chan42]

Mo, I emailed him constantly. I said over and over that this problem had to be solved. Back in July 1 last year he said one of his staff members sold one of my games (The Legend of Zelda 2 sealed for the disk system) by accident. Back in late April he promised me I would only have to wait a bit longer for the games as he would order them again. He said the same thing back in January (about ordering the games again) but apparently he lied. So I asked him approximately when the games would be ready to ship, and he said it would be early June. So I emailed and emailed and emailed in June, and some other guy (one of his newer staff members) said he wasn't in Hong Kong. He didn't reply to my problem at first because he said I was impolite and I didn't deserve reply. I mean, COME ON, I HAD ALREADY WAITED OVER HALF A YEAR MAN, HOW POLITE DID HE WANT ME TO BE. AND HE DIDN'T ANSWER MY F**IN MESSAGES UNTIL I MESSAGED OVER AND OVER. SO TIRED OF THIS BULLSHIT. I told him over and over about what games I ordered. Later in June 18, he told me that a few games were not in stock and that they would come next week (Famicom Tantei Kurabu Part II and The Legend of Zelda 2 for the disk system sealed). And then the original staff member came back and said that he would let me know when all games were here. Then I asked why the delay over and over, because he said games would be delivered early June, and he told me Zelda 2 was arrived 3 weeks ago and one of his staff members sold by accident. He told me not to ask why that happened and told me not to keep email and that he would ship when all games were here. He gave me the item #s for the listing and I checked out they sold more than one copy by accident. What the hell was that? I messaged over and over back in early June and explained about my order, and the staff member still sold one of my games by accident. He went way too far. So in July, I kept emailing and said that this cannot go on anymore and those games needed to be shipped. I said I would keep message until I get a good answer, because obviously it was taking too long. Finally in late July he told me to keep message, but he wouldn't answer my messages anymore, but he would ship my games when all were here.

So the past 5 months, I messaged up to November CONSTANTLY reminded him to please ship games, and no message back from him. Then in November I reported my case to Ebay, SquareTrade, and none of them were of any help. I pretty much lost hope a few months ago. He cheated on me. I messaged a couple more times the past few days and I didn't expect any answer because he said he would never answer my messages again (but yet to deliver my games) HE WAS JUST BEING A F**KIN ASSHOLE. I DON'T KNOW WHAT THE HELL IS WRONG WITH HIM AND WITH THE GAMES. But to my damn surprise, a new staff member answered my message, after I written the "final" message to say I gave up on my order and I have been cheated. He asked me to tell him what my problem is so I did. I don't expect an answer from him,  so I have to message him again. That's why I said I still have the slightest chance that I would still get the games, but if he didn't answer me then absolutely no hope. I have waited this long already.

Well, I went into quite a bit of detail about some of the things that happened. Sorry for my long message, but I deserve it.

[xyzzy32]

Does he really need your phone number to get through customs faster? ebay doesn't know mine afaik. And by the way my item shipped around a week ago, I'll post an update if / when it gets here. I really wish I'd seen this thread before I ordered from him.

Looks like lots of people have had problems with him:
http://neo-geo.com/forums/showthread.php?t=159894

[UglyJoe]

For what it's worth, I ordered two games from toysonlinehk in March 2007 and they both arrived on time and as expected.

[satoshi_matrix]

Syzygy01 - I beleive its for regestered airmail only. I've shipped things to France before and REQUIRED to include my phone number. Customs feel better about things if they have a phone number. That way, if you have like a bomb or something in your package they have a number to give to the police

In honestly though I'm not sure.

.
UglyJoe: Oddly, there seems to be two crowds of customers with toysonlinehk. Those of us who have no problem with him (like you and me) and those who seemingly have nothing but problems with him (evidently everyone else in this thread)

My only guess is maybe its territory based. For those who had/have problems, what countries do you live in? Maybe Europe is a problem as opposed to elsewhere.

[k_chan42]

I live in the USA, San Francisco. The USA can be a problem too, hehe.

[Mo]

Mo, I emailed him constantly. I said over and over that this problem had to be solved. Back in July 1 last year he said one of his staff members sold one of my games (The Legend of Zelda 2 sealed for the disk system) by accident. Back in late April he promised me I would only have to wait a bit longer for the games as he would order them again. He said the same thing back in January (about ordering the games again) but apparently he lied. So I asked him approximately when the games would be ready to ship, and he said it would be early June. So I emailed and emailed and emailed in June, and some other guy (one of his newer staff members) said he wasn't in Hong Kong. He didn't reply to my problem at first because he said I was impolite and I didn't deserve reply. I mean, COME ON, I HAD ALREADY WAITED OVER HALF A YEAR MAN, HOW POLITE DID HE WANT ME TO BE. AND HE DIDN'T ANSWER MY F**IN MESSAGES UNTIL I MESSAGED OVER AND OVER. SO TIRED OF THIS BULLSHIT. I told him over and over about what games I ordered. Later in June 18, he told me that a few games were not in stock and that they would come next week (Famicom Tantei Kurabu Part II and The Legend of Zelda 2 for the disk system sealed). And then the original staff member came back and said that he would let me know when all games were here. Then I asked why the delay over and over, because he said games would be delivered early June, and he told me Zelda 2 was arrived 3 weeks ago and one of his staff members sold by accident. He told me not to ask why that happened and told me not to keep email and that he would ship when all games were here. He gave me the item #s for the listing and I checked out they sold more than one copy by accident. What the hell was that? I messaged over and over back in early June and explained about my order, and the staff member still sold one of my games by accident. He went way too far. So in July, I kept emailing and said that this cannot go on anymore and those games needed to be shipped. I said I would keep message until I get a good answer, because obviously it was taking too long. Finally in late July he told me to keep message, but he wouldn't answer my messages anymore, but he would ship my games when all were here.

So the past 5 months, I messaged up to November CONSTANTLY reminded him to please ship games, and no message back from him. Then in November I reported my case to Ebay, SquareTrade, and none of them were of any help. I pretty much lost hope a few months ago. He cheated on me. I messaged a couple more times the past few days and I didn't expect any answer because he said he would never answer my messages again (but yet to deliver my games) HE WAS JUST BEING A F**KIN ASSHOLE. I DON'T KNOW WHAT THE HELL IS WRONG WITH HIM AND WITH THE GAMES. But to my damn surprise, a new staff member answered my message, after I written the "final" message to say I gave up on my order and I have been cheated. He asked me to tell him what my problem is so I did. I don't expect an answer from him,  so I have to message him again. That's why I said I still have the slightest chance that I would still get the games, but if he didn't answer me then absolutely no hope. I have waited this long already.

Well, I went into quite a bit of detail about some of the things that happened. Sorry for my long message, but I deserve it.

Man this guy is a JOKER! A proper Rogue Trader or a Trader who has bitten off too much than he can chew, Obviously the size of his operation is big and he is probably trying to monopolies the JAP import game business on Ebay (no chance).

It seems he does not have the staff to cover all the tasks i.e. emailing us (the customer) back. I think the real problem with him is his " after care customer service". The main issues are poor communication and items not received. Some peeps here have had no problems but on the other side of the token a few of us have had issues with him.

I will try and attempt to get in contact with his negative Ebayer's and get more information so that an official complaint can be done as a collective. Hopefully Ebay will respond if we get loads of feedback.

Trust me he won't last, this is very reminiscent of another Hong Kong trader who was dealing in Nike Air's, poor comms, Items not received. This traders Ebay account was terminated. He tried to come back under a different name but Ebay was onto him.

I have just realised he still owes me $6 for over charging me on shipping!! I am still waiting in anticipation for my goods 

[k_chan42]

To be fair, Mo, I did get his first shipment, even though it was a delay, it came really quickly (in 2 days) when he sent it. I ordered the new Famicom systems (both the disk system and the original). And he also shipped me Akumajou Dracula FDS sealed since he had it in stock. But why is it that he couldn't send me the games I wanted the most.

Speaking of overcharging in shipping, I am pretty sure he overcharged on my games as well, especially The Legend of Zelda 2 FDS. I am just letting that go, but at the very least, ship me those damn games. I really don't know what he's thinking. I trusted him. He seemed like a good seller at first and responded quickly to my questions, but after I ordered the games, things went really, REALLY WRONG.

I can sense that it's a really big operation as well, but there's no excuse for the poor communication and items not received.

[kite200]

i've stopped dealing with him. if there's anything i ever really need that I can't find, i would ask a friend rather than deal with shady sellers.

but that's what you get for hong kong eh?

[k_chan42]

kite200, the thing is that no friend of mine would ever have what I am looking for and that's why I dealt with toysonlinehk in the first place. He has everything I am looking for, but there was something wrong with the shipment and I didn't receive the games. Otherwise, I'd be so happy now, for one because those games are very, VERY RARE to find brand new, and toysonlinehk said he has them all in new condition, and two, after I receive his games, I would have completed my FDS collection with all of the classics that I am looking for. I was so excited, so I paid right away without giving a second thought. I wanted those games so badly.

Well, right now, a new staff member is helping me out, but he needs to find proof about whether I actually didn't receive the shipment. He said there are a lot of cheaters on the internet nowadays and no other buyers have a problem to my magnitude, so he wanted to make sure I am not cheating on him. Fair enough, but more suffering for me, because I have wait several more weeks.

[satoshi_matrix]

Interesting. How are you going to prove you didn't?

[k_chan42]

He's already filed my case and is doing a taxi report, because the airwaybills from more than 3 months (90 days) ago are not in his office. Somehow from the airwaybills he's going to check where the shipment went and stuff like that. In that case, I said then why wasn't my shipment found earlier and why wasn't I helped accordingly in the past. Well, anyway, he seems genuine, but I have to wait even longer. It's my ass that I have to wait anymore, but not his.

[Mo]

I am gutted for you!!! At least something is being done. Lets hope they sort it out.

I got an email from them regarding my order stating that the order was only shipped 3 days ago. Even though I ordered the items mid december   

[satoshi_matrix]

But you did get one. I think his point is he never did.